Service Department

TypePostAuthorRepliesLast updated
Blog entry20151207 - RESOLVED - Investigating an outage to mkc1.etrn.com Service Department09 years 1 week ago
Blog entry20151104 - Emergency Network Maintenance - mkc1 Service Department09 years 7 weeks ago
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Blog entry20151111 - Scheduled Maintenance: Control Panel maintenance Service Department09 years 7 weeks ago
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Blog entry20150506 - Scheduled Maintenance: Microsoft Software Updates Service Department09 years 35 weeks ago
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Blog entry20141219 - The Master Services Agreement has been updated Service Department010 years 5 days ago
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Blog entry20141018 - Scheduled Maintenance: ShareSync Storage System maintenance Service Department010 years 10 weeks ago
Blog entry20141017 - Scheduled Maintenance: Updating SQL 2012 infrastructure servers Service Department010 years 10 weeks ago

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.