Service Department

TypePostAuthorRepliesLast updated
Blog entry20171020 - RESOLVED - Investigating an outage at chi1.etrn.com Service Department07 years 23 weeks ago
Book pageMailguard - How to manually create a user Service Department07 years 25 weeks ago
Blog entry20170921 - RESOLVED - Investigating an outage at mkc1/kmo1 Service Department07 years 27 weeks ago
Blog entry20170721 - RESOLVED - Investigating an outage at chi1.etrn.com Service Department07 years 36 weeks ago
Blog entry20170531 - Resolved - Investigating packet loss at lvs1.etrn.com Service Department07 years 42 weeks ago
Book pageMailguard - How to access a user's quarantine Service Department07 years 42 weeks ago
Book pageSmart Host Service - SBS 2011 - Configuring a Smart Host Service Department07 years 51 weeks ago
Blog entry20170128 - Scheduled Maintenance: Network Maintenance - chi1 Service Department08 years 4 weeks ago
Blog entry20170129 - RESOLVED - Investigating an outage at chi1.etrn.com Service Department08 years 9 weeks ago
Blog entryProblems accessing our Smart Host? Please check your Root Certificates ... Service Department08 years 9 weeks ago
Blog entryProblems accessing Mailguard? Please check your URL ... Service Department08 years 9 weeks ago
Book pageHow to Setup Remote SMTP Journaling on Exchange 2010 with a dedicated SMTP Connector Service Department08 years 22 weeks ago
Book pageMailguard - How to remove an unwanted user account Service Department08 years 23 weeks ago
Blog entry20161013 - Resolved - "There’s a problem with this website’s security certificate" errors Service Department08 years 23 weeks ago
Blog entry20160913 - RESOLVED - Investigating an outage at kmo1.etrn.com Service Department08 years 28 weeks ago
Book pageMailguard - How to change a domain's SPAM threshold Service Department08 years 49 weeks ago
Book pageMailguard - How to change a user's SPAM threshold Service Department09 years 7 weeks ago
Blog entry20160217 - Scheduled Maintenance: Microsoft Software Updates Service Department09 years 8 weeks ago
Blog entry20160216 - Scheduled Maintenance: Microsoft Software Updates Service Department09 years 8 weeks ago
Blog entry20160204 - Emergency Maintenance: ShareSync Service Department09 years 8 weeks ago
Blog entry20160212 - Scheduled Maintenance: Microsoft Software Updates Service Department09 years 8 weeks ago
Blog entry20160211 - Scheduled Maintenance: Microsoft Software Updates Service Department09 years 8 weeks ago
Book pageWhat are Alternate namespace IMAP ports? Service Department09 years 8 weeks ago
Blog entry20160126 - RESOLVED - Investigating an outage to dfw1.etrn.com Service Department09 years 9 weeks ago
Blog entry20151210 - RESOLVED - Outage at mkc1.etrn.com Service Department09 years 16 weeks ago

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.