User SPAM thresholds in Mailguard can be changed by either the domain administrator or by the user.

User instructions:

1. Login to Mailguard using the account you want to change the SPAM threshold of.
2. Go to (Settings).
3. Click on the desired e-mail address
4. Change the Consider mail 'Spam' when Score is >= value as desired. Smaller values are more aggressive. Larger values are less aggressive.
5. To save your changes, Click on either Update This Address' Settings to save the values for just the selected e-mail address, or Update ALL Address' Settings to update these settings for all of your e-mail addresses.

Domain administrator instructions:

1. Login to Mailguard as a domain administrator.
2. Go to (Admin) => Users.
3. Under "Users":
   1. Click the "Find Users" button to list your user accounts.
   2. Click on the desired user and confirm that the line above the menu icons says "(as user)"
   3. Go to (Settings).
   4. Click on the desired e-mail address
   5. Change the Consider mail 'Spam' when Score is >= value as desired. Smaller values are more aggressive. Larger values are less aggressive.
   6. To save your changes, Click on either Update This Address' Settings to save the values for just the selected e-mail address, or Update ALL Address' Settings to update these settings for all of the user's e-mail addresses.

Thank you for being a ETRN customer. Please contact us if you have any questions.