20130903 - RESOLVED - Investigating an outage to our Hosted Exchange environment
Subject: 03 September 2013 - Investigating an outage to our Hosted Exchange environment
Details: At this time users are reporting problems access our Hosted Exchange environment
Technical Details: We have identified an issue with some of the core routers in our network. We are currently engaged with our vendor to works towards a resolution, this is our highest priority at this time. We will provide more updates as they become available.
- System(s) Affected: All Hosted Exchange accounts
Our System Administrators are working to fix this issue as soon as possible. We will provide more details as they become available. E-mails are being queued. Your e-mail should come through once all of the system are back online.
Updates:
- 20130903 10:50 - Our System Administrators have identified issue impacting service. Working on resolution ASAP
- 20130903 11:20 - Our west datacenter is up. We're working on our east datacenter. More soon.
- 20130903 12:10 - Most systems are back up at this time. We are still investigating issues with at least one host (exch028).
- 20130903 12:50 - Exch028-Exch031 East are still down. Others should be up. Please let us know if you see otherwise.
- 20130903 14:50 - All services restored. However, we see intermittent issues as we recover/move databases. We're monitoring stability closely. Please let us know if you continue to encounter any problems.
- 20130903 23:15 - At this time, all Hosted Exchange services are functioning normally. Our team is working to ensure that all services remain stable. This event has now been marked RESOLVED. Please contact us if you experience any problems.
We appreciate your patience during this outage and welcome any feedback. Thank you for being a ETRN customer. Please contact us if you have any questions.
We Answer Your Questions: FAQ
Q: What is the maximum e-mail attachment size?
A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:
1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.
2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.