20111209 - RESOLVED - Investigating a problem with several hosts at Mkc1
We are currently investigating a problem with serveral hosts at our Mkc1 data center. The hosts effected include one of our web servers (a.web.mkc1.etrn.com) and a host that routes outgoing e-mails.
Additional updates will be provided as new information becomes available.
18:25 - An interim fix is now in place and all the effected systems are now back up. We hope to have a permanent fix in place later tonight.
2011/12/10 - The failing equipment has been replaced. The effected systems have returned to normal operation.
If you have any problems with your services after this time, or if you have any questions regarding this event at any point, please contact us.
We appreciate your patience, thank you for being a ETRN customer.
We Answer Your Questions: FAQ
Q: What is the maximum e-mail attachment size?
A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:
1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.
2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.