Service Department

TypePostAuthorRepliesLast updated
Blog entry20171020 - RESOLVED - Investigating an outage at chi1.etrn.com Service Department07 years 1 week ago
Book pageMailguard - How to manually create a user Service Department07 years 4 weeks ago
Blog entry20170921 - RESOLVED - Investigating an outage at mkc1/kmo1 Service Department07 years 5 weeks ago
Blog entry20170721 - RESOLVED - Investigating an outage at chi1.etrn.com Service Department07 years 14 weeks ago
Blog entry20170531 - Resolved - Investigating packet loss at lvs1.etrn.com Service Department07 years 20 weeks ago
Book pageMailguard - How to access a user's quarantine Service Department07 years 20 weeks ago
Book pageSmart Host Service - SBS 2011 - Configuring a Smart Host Service Department07 years 29 weeks ago
Blog entry20170128 - Scheduled Maintenance: Network Maintenance - chi1 Service Department07 years 35 weeks ago
Blog entry20170129 - RESOLVED - Investigating an outage at chi1.etrn.com Service Department07 years 39 weeks ago
Blog entryProblems accessing our Smart Host? Please check your Root Certificates ... Service Department07 years 40 weeks ago
Blog entryProblems accessing Mailguard? Please check your URL ... Service Department07 years 40 weeks ago
Book pageHow to Setup Remote SMTP Journaling on Exchange 2010 with a dedicated SMTP Connector Service Department08 years 1 week ago
Book pageMailguard - How to remove an unwanted user account Service Department08 years 1 week ago
Blog entry20161013 - Resolved - "There’s a problem with this website’s security certificate" errors Service Department08 years 1 week ago
Blog entry20160913 - RESOLVED - Investigating an outage at kmo1.etrn.com Service Department08 years 7 weeks ago
Book pageMailguard - How to change a domain's SPAM threshold Service Department08 years 28 weeks ago
Book pageMailguard - How to change a user's SPAM threshold Service Department08 years 38 weeks ago
Blog entry20160217 - Scheduled Maintenance: Microsoft Software Updates Service Department08 years 38 weeks ago
Blog entry20160216 - Scheduled Maintenance: Microsoft Software Updates Service Department08 years 38 weeks ago
Blog entry20160204 - Emergency Maintenance: ShareSync Service Department08 years 38 weeks ago
Blog entry20160212 - Scheduled Maintenance: Microsoft Software Updates Service Department08 years 38 weeks ago
Blog entry20160211 - Scheduled Maintenance: Microsoft Software Updates Service Department08 years 38 weeks ago
Book pageWhat are Alternate namespace IMAP ports? Service Department08 years 38 weeks ago
Blog entry20160126 - RESOLVED - Investigating an outage to dfw1.etrn.com Service Department08 years 40 weeks ago
Blog entry20151210 - RESOLVED - Outage at mkc1.etrn.com Service Department08 years 46 weeks ago

We Answer Your Questions: FAQ

Q: What is the maximum e-mail attachment size?

A: The ETRN.com e-mail servers do not limit the size of individual e-mail attachments. The ETRN.com e-mail servers do impose a 400 MB maximum total message size limit. Individual customers can choose a smaller message size limit. We can also customize the handling of "over-sized" e-mails. Please contact us to discuss your specific needs. A couple of important facts:

1. Attachments are typically encoded in what is called Base64[1]. As a result, the actual length of MIME-compliant Base64-encoded binary data is usually about 137% of the original file size.

2. E-mails often contain both plain text and HTML components. This also increases the overall size of the e-mail.